Request New Service - Residential Service
This online system is
intended for starting all accounts with a notice of 24 hours or more. If
service is needed on the same day, you must call or stop by our office before
1 pm on the desired start date of service to have the service started.
Mailing Address
City of McKinney
PO Box 8000
McKinney, TX 75070-8000 |
Physical Address
McKinney City Hall
222 N. Tennessee
McKinney, TX 75069 |
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Phone Number:
972-547-7550 |
Fax Number:
972-547-2609 |
Office Hours:
8:00 a.m. to 5:00 p.m.
Monday - Friday (except holidays) |
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Please read the information below regarding starting your new residential account.
- There is a service fee of $30 to begin service.
- New residential customers must also pay a service deposit in the amount of $40. This service deposit will be applied to the final bill at the close of the account.
- The service fee and deposit can be billed on your first billing at your request.
- It can take up to 6 weeks to receive your first bill. If you do not receive a bill, please contact the office. You will be responsible for payment of the services.
- Water connections are scheduled for completion between 8 am and 4 pm. If you need to change your date of service you must contact us 24 hours prior to the original scheduled date.
- The City of McKinney bills every month. Please pay close attention to the due date, as a 10% late fee will be assessed if payments are not received by 5 pm on the due date.
- You will be billed for water, sewer, sanitation (garbage), drainage, and any miscellaneous charges, i.e. special trash charges and rereads.
- Contact I.E.S.I. at 469-452-8000 for any questions concerning your sanitation (garbage).
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