Five full-time meter readers read meters monthly. If something is blocking access to the water meter box, repeat visits are made to obtain a meter reading or the customer is contacted prior to billing. Meters are normally read between the hours of 7:30 am and 4 pm, Monday through Friday. The meter readers may occasionally need to work Saturdays as well. The meter readers are identified with a shirt containing the City logo on it and drive a city truck.

The City is divided into 9 geographic cycles for meter reading and billing purposes. Your water meter is read approximately at the same time every month or at least within 5 days.